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The Venty E04 Error Troubleshooting

Posted on by Matthew R
A header image for the troubleshooting page about the Venty E04 Error. The image shows the Venty with the E04 Error, title text that reads: "The Venty E04 Error & Recalls: Troubleshooting, Firmware Updates and Next Steps" and sub-header content that reads: Let's Break Down: What Happened?, Who Does This Affect, How Is Storz & Bickel Handling This?" with the City Vaporizer Logo bottom left.
10
Sep

 

Venty E04 Error & Recall: What You Need to Know

The Venty vaporizer, made by Storz & Bickel, has changed the portable dry herb vaporizer market. That said, even high-standard devices can encounter issues.

If you’ve run into the Venty E04 error or heard about the recent recall, you’re not alone. This post will cover the Venty E04 error, the recall, and how to resolve these issues. We’ll also explore what makes the Venty stand out as a top-tier vaporizer despite its challenges.

What is the Venty E04 Error?

The E04 error on the Venty vaporizer means there’s an internal issue, usually associated with the firmware or battery. When this error occurs, the vaporizer may not heat or may not work at all. Common causes include glitches with the web app, battery malfunction, or issues arising after a firmware update.

Many users have seen this error after extended use or an update. This issue can be frustrating. But, it is often fixed with a few simple troubleshooting steps.

Troubleshooting the E04 Error on the Venty Vaporizer

Before assuming the worst, try these fixes:

  1. Power Cycle: Turn the device off, wait a few minutes, and turn it back on. This reset can clear minor system bugs.
  2. Check the Power Button: Ensure the power button is functioning properly. A stuck button can interfere with the device’s performance.
  3. Battery Check: Check your ion batteries to ensure you fully charge and function them. Low battery levels can trigger errors on the Venty.
  4. Firmware Reinstall: If the problem started after a firmware update, try reinstalling it. You can also go back to an older version using the web app and install previous versions.

If these fixes don’t work, the problem might be a serious hardware issue. You may need professional help or a new device.

Extended Troubleshooting: Step-by-Step Guide for Firmware Update

Firmware updates can sometimes cause the Venty E04 error. Here’s how to update or reinstall your firmware safely:

  1. Access the Web App: Open the Venty Vaporizer web app on your phone or computer. Ensure that you connect your vaporizer using the Bluetooth app.
  2. Check for Updates: Navigate to the settings menu, where you should find a section for firmware updates. If you’re up to date, you can try reinstalling the firmware by selecting the reinstallation option.
  3. Backup Settings: Before proceeding, back up any custom app settings you’ve made for your Venty. This includes your preferred temperature and airflow “sweet spot.”
  4. Reinstall or Rollback: If you’re reinstalling, follow the on-screen prompts. If you’re rolling back to a previous version, choose that option instead. Ensure your vaporizer remains powered on and close to your device during the process to avoid interruptions.
  5. Test the Device: After completing the update, turn your vaporizer off and on again to check if the error persists. If the error does persist, contact Storz & Bickel customer support for help.

 

The Venty Vaporizer Recall: What Happened?

Storz & Bickel statement regarding the Venty E04 Error that reads: "First, we would like to thank you for your decision to be one of the very first to enjoy the VENTY. After a thorough assessment we have concluded that the devices from the initial batch of VENTYs are impacted by a hardware error affecting their energy management. Therefore, we ask you to no longer use or charge your VENTY, as it may represent a safety risk. We are asking you to follow the instructions enclosed below to deactivate your current VENTY. Once your device is confirmed to be deactivated, we will authorize your replacement. New VENTY devices will be available next week and as soon as your replacement device is shipped you will receive an email confirmation. Instructions for Deactivation - To qualify for a replacement, you will need to perform a software update on your current VENTY device to render it inoperable. We ask that you do this upon receiving this communication:"

 

Storz & Bickel started a recall after receiving reports of overheating and the Venty E04 error (example correspondence above). The Venty has adjustable airflow, a cooling unit, and a design to find the perfect temperature. Yet, because of manufacturing defects, some units fell short of these performance expectations.

Who is Affected?

The recall affects Venty vaporizers made between specific dates. It targets units sold early in the product’s launch. If your Venty vaporizer has issues, like the Venty E04 error or overheating, see if it is from the affected batch. The details are available on the Venty Vaporizer website or through your retailer.

How to Handle a Recall

Contact Storz & Bickel Directly: If you’re experiencing the E04 error or believe your device is affected by the recall, it’s important to contact Storz & Bickel directly. They have requested to handle all issues in-house to ensure proper diagnostics and support.

  1. Submit a Support Ticket: Visit the Storz & Bickel website to register your device with Storz & Bickel, and create a support ticket to get the issue resolved. Be sure to provide your proof of purchase, the device’s serial number, and a detailed description of the issue. This will allow their team to verify if your vaporizer is eligible for repair or replacement.

  2. Replacement or Repair: Once your support ticket is processed, Storz & Bickel will guide you through the next steps. Depending on the situation, they may offer a free repair, replacement, or refund.

  3. Avoid Retailer Contact: To streamline the process and ensure your device receives the proper care, Storz & Bickel advises customers to avoid contacting retailers. All warranty claims and troubleshooting should go through their official channels.

Here at City Vaporizer, we’re happy to help guide you through any steps to ensure your voice is heard and your problems are resolved promptly. We have an excellent relationship with all our manufacturers, so rest assured if you experience any of these issues you will be looked after.

Comparing the Venty to Other Storz & Bickel Products

While Storz & Bickel is the manufacturer of the Venty, they have a reputation for producing reliable, durable vaporizers. Devices like the Mighty and Crafty are famous for going above and beyond the competition. They have consistent performance and long-term reliability. Some users who face challenges with the Venty may consider switching to these models.

The Venty vaporizer review notes some great features. They are its adjustable airflow, strong cooling unit, and sleek, portable design. Despite its early technical challenges, it stands as a versatile dry herb vaporizer.

Frequent error codes and recall have caused frustration. However, Storz & Bickel actively fixes many of these issues.

Is the Venty Still a Good Choice?

Despite the setbacks, the Venty remains a competitive option. The Venty is for users who want custom settings.

It has adjustable airflow and a long battery life. It offers a tailored vaping experience. If the recall issues are fixed and the updates stabilize the system, the device could regain its status as a top herb vaporizer.

If reliability is a top concern, consider other Storz & Bickel models. The Mighty and Crafty have a strong track record and fewer issues.

Conclusion: Next Steps for Venty Owners

If you have the E04 Venty error or are unsure about a recall, stay informed. Track the official website for updates on the recall and any firmware updates that could resolve the error codes.

For those considering the Venty as their everyday vaporizer, it still offers plenty of benefits. With patience, and as Storz & Bickel continues to address these early issues. The Venty may prove to be a solid investment for users who seek performance in a portable vaporizer.

Matthew R
Latest posts by Matthew R (see all)
Matthew R

Matthew R holds a BA in Botanical Studies, showcasing his deep expertise in the field of natural compounds. With more than 20 years of dedicated research and practical experience, he brings a wealth of knowledge to his work. Passionate about the intricate science behind extracts and terpenes, Matthew is committed to advancing the industry through innovative solutions and education.

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