PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Canada and other copyright laws, and is the property of City Vaporizer. The collective work includes works that are licensed to City Vaporizer. Copyright 2020, City Vaporizer. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with City Vaporizer or purchasing City Vaporizer products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with City Vaporizer or to purchase City Vaporizer products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by City Vaporizer. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of City Vaporizer used in the site are trademarks or registered trademarks of City Vaporizer
Please read our return policy before buying. If you have any questions, we encourage you to contact us at [email protected]
Unopened, unused items (not including special order items – see below) can be returned within 30 days of delivery date. Any damaged or missing parts need to be reported to us within 3 business days of delivery. Returns must include all of items that were originally in the delivered package including accessories, cables and free items. If the returned package is missing any items, we will deduct the price of these from your refund. Any opened or used items cannot be returned as we do not sell used or opened products. All returns are subject to a 15% restocking fee and $15 shipping fee ($30 shipping fee if originally shipped with Xpress Post). Please contact us for return authorization.
Note the restocking fee applies to all returns as all unopened, authorized returns are immediately returned to the manufacturer or distributor as we cannot sell any device, even if unopened, to another customer due to sanitary restrictions.
Special order items as noted on the product page are not returnable, or exchangeable for any reason.
Cancellations are permitted on a case by case basis prior to the product being marked as “Completed”. Once the item is shipped, the product can only be returned (please see section below regarding the conditions of a return). In order to fulfill the cancellation, please email or call us prior to the order being shipped and we will attempt your order immediately. All cancellations are subject to a 6% charge (refund minus 6%) to offset the fees charged by our payment processing company.
Special order items as noted on the product page cannot be cancelled for any reason.
Warranty claims on vaporizers are typically handled by the product’s original manufacturer, due to nature of intended use and policies prescribed by the manufacturer unless specified otherwise on the product page.
Note: minor visual imperfections such as scratches or marks may be present on your vaporizer and is normal as part of the manufacturing process and would not be covered by the manufacturer warranty.
The warranty from any manufacturer does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit, misuse and normal wear & tear.
Please retain the electronic copy of your receipt from City Vaporizer for warranty claims.
International Shipping Disclaimer: (Not applicable to USA or Canada). You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. Our warehouses are located in USA & Canada, we ship globally from these locations.
Shipping within Canada and the USA: If products are shipped to either of these regions often the products are sent from the same country or trans-border from a warehouse within Canada or the USA. From time to time there are uncontrollable delays due to Canada Customs, US Customs, or other unforeseen events. As like any other retailer that may ship cross-border we have no control over the government bodies or any other events out of our and the shipping courier’s control that may occur. On occasion, during random inspections by these government bodies there are uncontrollable delays that we are not responsible for. You understand that these inspections and other events are out of our control and agree to wait for the product to clear customs inspections that may delay your shipment.
Signature and/or Age ID Requirement: Depending on your country, state or province a mandatory signature and/or Age ID requirement may be placed on all shipment of products from this website. This requirement will be executed by the delivery courier or mail delivery service.
Processing Time: Please allow 1-3 days of processing time on all orders. If there are any uncertainties regarding shipping or billing details, we reserve the right to delay shipping up to 3 additional business days to reach out to the customer via email and/or phone to verify the details. If no verification can be made, the order may be cancelled at CityVaporizer’s sole discretion.
Exclusions for Free Shipping: Certain products such as the Storz & Bickel Mighty, Mighty Plus, Puffco Peak Pro or larger products and glassware are not applicable for free shipping.
Re-Shipping Fees: In the event that your address was incorrectly entered or if for any reason the package needs to be re shipped (such as an unclaimed package), you are responsible for the re shipment fee, regardless if free shipping promotion applied to the original order. The re-shipping fee is whatever is charged to us by the courier.
Unclaimed Packages: As a customer, you are responsible to track your package after the order is made. If you did not receive a tracking number you are responsible to contact City Vaporizer Customer Support for assistance. If your package is left unclaimed (failure to pickup at a local Post Office or at the courier’s pickup depot) and returned back to us, you are responsible for any return to sender shipping fees. Any Return to Sender shipping fees will be billed to you – you may either have this amount subtracted from your return amount as detailed above or added to your reshipment fee for a 2nd delivery attempt. Any subsequent non-response from you will result in a automatic return and refund minus these fees after 30 days of no communication, as per the terms and conditions outlined here and in the Returns section above.
Lost or Missing Packages: City Vaporizer is not be liable for lost, missing, stolen, redirected, or otherwise missing packages. It is the customer’s responsibility to insure that the address they provided is valid and accurate, and it is the customer’s responsibility to track the status of the package and receive the package after it has been marked as delivered by the courier service. If you believe your package has been stolen, you must first contact the shipping courier to report the case, and provide them with more details so that they may first attempt to help you locate your package. Your claim to us will require a police report when the customer’s package is marked as delivered by the courier service. A police report PDF & number must be included with the claim when sending in your support ticket. Claims must be made no sooner than 5 days after the date the courier service marked the package as delivered, to ensure the package was not misdelivered or easily found around the premises or with neighbours. Claims must be made no later than 15 days after your order was marked as delivered by the courier service. Our team may require additional documentation (e.g. proof of identity, address, etc.) as a part of the claims process and the customer must be able to provide these documents in order for the claim to progress. Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony. The customer is responsible for carrying homeowner’s insurance that will cover the theft of any packages that have been marked as delivered by the courier.
Promotions, discounts and Representations
All of City Vaporizer’s price changes take effect as rolled out on the advertised date. This also applies to special promotional events, discount days and daily deals. Unless otherwise indicated discounts, coupons and promotions may fluctuate from day to day and are not guaranteed. Much of our products are from overseas and exchange rate fluctuate and therefore prices change daily. Coupon based discounts are provided (1) per shopping basket. If one promotion or discount is applied to an item or order, you will not be permitted to receive an additional discount. Promotions, discount and coupons are non combinable.
Limitation of Liability
City Vaporizer shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if City Vaporizer has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a City Vaporizer product is mistakenly listed at an incorrect price, City Vaporizer reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. City Vaporizer reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, City Vaporizer shall issue a credit to your credit card account in the amount of the incorrect price.
City Vaporizer endeavors to provide current and accurate information on the Website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. City Vaporizer cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. City Vaporizer does not warrant that the content of the Website including, without limitation, product descriptions, specifications or photographs, is accurate or complete.
Incorrect Billing/Shipping Information
Please make sure the information you provide with your order is valid and correctly inputted. In the event that City Vaporizer cannot validate an address, we will place the order on hold and contact the buyer to confirm or correct their address. City Vaporizer is not responsible for delaying or cancelling shipments if shipping corrections need to be made or the address cannot be validated. City Vaporizer is not responsible for any fees that may be incurred from delaying shipments. City Vaporizer will hold any orders that need verification despite being an XPresspost package, and wait to confirm the address with the customer to ensure the item ships safely and securely. It is the buyer’s sole responsibility to provide the correct shipping and billing address, and any other relevant information for the order. If the package has already shipped, but has incorrect information within the order such as name, email, phone number, shipping and/or billing address, it is the responsibility of the buyer to pay the cost to intercept and re-route the package or pay return shipping expenses to mail the item back to our return facility. Once a package is returned to our facility, our standard return policies apply which is typically a $15 shipping fee and 15% restocking fee.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by City Vaporizer without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Order(s) may be cancelled at anytime at CityVaporizer’s sole discretion.
City Vaporizer may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to City Vaporizer.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a City Vaporizer or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Minimum Age Requirements
By using this site, you represent that you are at least the age of majority in your state or province or state of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You further understand that the legal age to purchase tobacco in most Canadian provinces is 19 with the exception of Alberta, Saskatchewan, Manitoba, and Quebec. Many jurisdictions in the United States have already raised the legal smoking age to 21.
You agree that by using this website and/or purchasing any products from this website that you are of legal smoking age in your province/state and country.
City Vaporizer does not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, City Vaporizer is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, City Vaporizer reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to City Vaporizer in its sole discretion.
You agree to indemnify, defend, and hold harmless City Vaporizer, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, City Vaporizer may link to sites operated by third parties. However, even if the third party is affiliated with City Vaporizer, City Vaporizer has no control over these linked sites, all of which have separate privacy and data collection practices, independent of City Vaporizer. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, City Vaporizer seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Terms updated as of November 2017